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GEEKonnect

Refund Policy

Refund Policy

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Refund Policy

Cancellation Policy | Refund Policy

*Any product or service sold by GEEKonnect INC can be refunded only if reported within the first thirty (30) days of purchase, if not, then the already installed subscription (minimum 1 year) cannot be refunded for the rest of the duration (Subscription over one year) can be refunded if reported within first ninety (90) days of purchase by sending email request to contact@geekonnect.com.

 

DIGITAL SOFTWARE RETURN PROCEDURE:

  1. If customer is eligible for a refund then requests for refunds must be made within thirty (30) days of the purchase date, sent via email to contact@geekonnect.com it should contain order reference number along with the detailed and grounded reasons why the refund has been requested.

. Upon sending a refund request, please allow our support team up to three (3) business days to get back to you on the issue.

. You should expect an email from contact@geekonnect.com (please check any email spam filters), be ready to provide our support team with additional information and to follow all the recommendations.

  1. If a refund is approved, it might take us up to three (3) business days to process it. You will get the money returned by the same method used for purchase. Purchases with credit cards will be refunded to the credit card used to purchase the product.
  2. All software supplied will be de-activated, uninstalled and disabled following refund.

Cases ineligible for a full or partial refund include:

Client refuses to follow the instructions of GEEKonnect support team or doesn't provide the requested assistance. There is a fix for the issue reported as a reason for a refund.The software was purchased by mistake or on assumption that it does something that it is not intended to do.?If the customer himself/herself bought any software (without speaking to GEEKonnect INC sales representative) which later found incompatible after use.

Client didn't read the software description and purchased the software type which doesn't meet his/her needs.

The error reported was fixed in a newer version than a Client owns, but the Client refuses to upgrade.?Software purchased from us was lost, stolen, damaged or traded.?The problem is caused by Client's system or network settings or by any third-party applications or devices.A refund is requested due to the issue that could have been tested with the free trial/demo version, since the Software is being delivered to the customer "AS IS".

REFUND POLICY FOR DIGITAL SOFTWARE:

  • We strive to provide our clients with the software of the highest quality they ask for. Digital software means the software that is delivered through email after purchase. Digital Software will be delivered within 24 hrs of purchase.
  • Before you commit to buy, you have the opportunity to freely trial the software in full for 30 days, which can be installed by sales agent (contact sales agent for the same). Comprehensive products and services information is provided, as well. To help you make the right decision, you can also contact us prior to purchase.
  • We understand, however, that exceptional circumstances may occur due to the nature of the products we supply, so please, get acquainted with our Refund Policy before you order software from GEEKonnect INC to avoid dissatisfaction after the purchase.
  • ONE TIME UTILITY (One Click PC Mechanic)/SOFTWARE/APPLICATION IS USED TO FIX THE GIVEN ISSUE FOR ONE TIME. THIS MEANS THE SAME UTILITY (One Click PC Mechanic)/SOFTWARE/APPLICATION CANNOT BE RE-USED. HENCE, THERE IS NO REFUND ALLOWED FOR ONE TIME UTILITY (One Click PC Mechanic)/SOFTWARE/APPLICATION AFTER IT IS USED. Since all of our digital software are intangible irrevocable goods (digital software), delivered instantly once payment is received and once installed cannot be reused by another user, refunds will only be issued if bellow mentioned condition is met (this does not apply on ONE TIME UTILITY (One Click PC Mechanic)/SOFTWARE/APPLICATION): If the software is not getting installed (even by our support representative) due to any software error. Customer has to provide the error code that comes while installing the software. Cases ineligible for a full or partial refund include:
  • Client refuses to follow the instructions of GEEKonnect INC support team or doesn't provide the requested assistance.
  • There is a fix for the issue reported as a reason for a refund.
  • The software was purchased by mistake or on assumption that it does something that it is not intended to do.
  • If the customer himself/herself bought any software (without speaking to GEEKonnect INC sales representative) which later found incompatible after use.
  • Client didn't read the software description and purchased the software type which doesn't meet his/her needs.
  • The error reported was fixed in a newer version than a Client owns, but the Client refuses to upgrade.
  • Software purchased from us was lost, stolen, damaged or traded.
  • The problem is caused by Client's system or network settings or by any third-party applications or devices.
  • A refund is requested due to the issue that could have been tested with the free trial/demo version, since the Software is being delivered to the customer "AS IS".