Software support services area unit typically technical support or break/fix services that area unit delivered for specific computer code product. These services embrace revenue derived from semipermanent technical-support contracts or pay-as-you-go, incident-based support. computer code support services usually embrace remote troubleshooting capabilities, installation help and basic usability help. Remote troubleshooting capabilities is also delivered via phonephone and on-line communication media or while not human help through machine-driven means reside on the customer’s device or area unit on the market on the net.
Software support services could embrace new product installation services, installation of product updates, migrations for major releases of computer code, different sorts of proactive or reactive on-the-scene services, and support for custom application or infrastructure computer code. Services is also delivered by a product vender, a business firm or third-party computer code maintainers.
Software product and technologies coated below this class embrace industrial and custom in operation systems, application computer code, and infrastructure computer code. computer code support services don't embrace computer code license code updates and upgrades, that vendors usually report as computer code maintenance.